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Successful teamwork requires considering not only task-related issues, but also teamwork behaviors, such as knowing how much to say or when joking is appropriate. This project explores how dynamic feedback on teamwork behaviors can guide self-reflection and improve collaborative skills in technology-mediated environments. We have developed GroupMeter, a chatroom-based system designed to evoke reflection about, increase awareness of, and ultimately enrich teamwork processes. Drawing on theoretical connections between feedback, language, and teamwork, GroupMeter provides feedback from two sources: peers and automated communication analysis. Findings from two controlled experiments using GroupMeter show correlations between peer ratings and communicative behaviors, changes in linguistic style as a result of feedback on teamwork behaviors (e.g. frequencies of agreements and self-references), and also raise issues of feedback interpretation and task/process attention balancing. This work extends understanding the role of technology in augmenting teamwork from a task-focused perspective toward improving social aspects of teamwork as well.
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Publications |
Leshed, G., Hancock, J. H., Cosley, D., McLeod, P. L., & Gay, G. (2007). Feedback for Guiding Reflection on Teamwork Practices. Proceedings of Group 2007, Sanibel Island, Florida.
Leshed, G., Schober, M., Travis, S., Hancock, J., Gay, G., & McLeod, P. (2006). GroupMeter: A collaborative design effort of CSCW software. Design and CSCW workshop, Computer-Supported Cooperative Work 2006. Banff, Alberta, Canada, November 2006.
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Participants
GroupMeter research:
Gilly Leshed, Jeremy Birnholtz, Dan Cosley, Poppy McLeod, Jeff Hancock, Geri Gay
GroupMeter development:
Gilly Leshed, Emily Etinger, Austin Lin, Diego Perez, Geri Gay
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